Staff reward and recognition is a really important issue but it can often be a difficult one to get right.
Some of our past attempts, many of you may remember the Service Excellence Awards as an example, have been well intentioned but flawed and, consequently, short lived. But now our Innovation Community are looking at this and I met them on Monday to discuss progress. There were some interesting views and the group is gathering evidence from other organisations to see what we can learn. The need for consistency whilst maintaining flexibility will be an interesting dilemma for the group. I recently explained I was keen that our annual complaints report becomes more balanced to include positive comments and compliments, so I was pleased to hear their view on the need to document, monitor and celebrate success and praise from the public.
Linked to this, Corporate Management Team this week discussed, among other issues, the Staff Suggestion Scheme which has been developed by staff in the Innovation Community. We hope to launch it in the autumn and I‘ll be saying more about this in the weeks to come.
I had my first meeting as Chief Executive with the Police and Crime Commissioner, Alun Michael and his team. The Leader and Chris Sivers, Director of People, also attended and we started with a discussion on hate crime and recent trends. But the main topic was the Public Service Board and the role the police can play in the priority areas I mentioned last week. We also discussed to the future of the CCTV service and the likely impact of developing technologies on improving services and reducing costs.
Thanks
One of our domiciliary care providers recently went into administration, which isn’t a unique situation for councils but thankfully it’s not an everyday occurrence! These services support some of the most vulnerable citizens in our community, so it’s important we stepped in and secured continuity of care and minimised the impact on service users and staff. Thanks to an immediate and thorough review of each individual’s needs the Domiciliary Care Contracting Team worked closely with the Intake Team and the Community Hubs to ensure a smooth transition. This was a massive operation that went pretty much un-noticed by the public and media. My thanks go to Fiona Broxton and her team, and all the other officers in Adult Services and the Local Health Board who worked so hard to resolve this potential crisis.
I visited the newly-refurbished high rise flats at Matthew Street with the Leader, Councillor Andrea Lewis and officers from Housing and Corporate Building and Property Services.
The programme of improvements to these homes is part of our drive to meet the Welsh Housing Quality Standard. This will require investment of over £270 million between now and 2020 to deliver the improvements to all council housing.
Matthew Street has had more than £11 million of investment, providing improvements including an external insulation system, new roof covering, new bathrooms and kitchens, rewiring, and environmental improvements. The tenants were delighted with the results, saying they now had homes they can take pride in. They also told me the Council and Interserve had managed the contract very well. It’s clear that one of the many real benefits for tenants will be reduced utility bills and this is an important point given our corporate commitment to tackle fuel poverty. Congratulations to all who worked on this regeneration project.
It was lovely to hear that our former colleague, Sue Miles, who recently passed away, is being honoured in a unique way. I worked with Sue for many years on transport and economic development issues and miss her wise advice, calm disposition, patience and sense of humour. Sue held several regional transport roles and First Cymru has now named a bus in her honour.
Congratulations
A special Ceremonial Council was held to recognise the contribution of former councillor, Byron Owen. I worked with Byron for many years on a range of projects, but I remember most vividly the support he gave me and my team when working on the replacement of PRC houses in the Clase area in the early 1990s. His intervention to support officers at many of the “heated” public meetings was welcome indeed. Byron is a former Lord Mayor and held various Cabinet and committee roles, but remained a hard-working ward councillor. Council granted Byron the status of Honorary Alderman, a fitting recognition for his excellent contribution to the well-being of the city.
Tonight I’ll be attending the inaugural Lord Mayor’s Summer Ball at the Brangwyn Hall. It promises to be a lively and fun event where the Lord Mayor recognises the achievements of some of the city’s most famous sons and daughters. Among those receiving awards are Catherine Zeta Jones, Bonnie Tyler, the Swans and Joe’s Ice Cream.
Congratulations to all the staff who’ve made Swansea’s parks so attractive again this year. Being a compulsive walker I spend a lot of time in the city’s parks and on recent visits to the botanical gardens at Singleton, Victoria Park, Brynmill and Clyne I‘ve been really impressed by what has been achieved in the face of the financial reductions we’ve had to make. It’s also great to see that prestigious Green Flags have been awarded to parks including Singleton Botanical Gardens, Brynmill Park, Clyne Gardens, Victoria Park and Cwmdonkin Park.
Well done to staff in the West Glamorgan Archives for achieving UK Archives Accreditation Standard. The standard defines good practice and agreed standards, encouraging and supporting development.
Staff in our Planning Service, who help protect Gower’s beauty, have been shortlisted in a competition run by the Royal Town Planning Institute Cymru to celebrate some of the country’s most attractive and inspiring places. You can vote for Gower to win here: www.rtpi.org.uk/walesbestplace
And finally, many happy returns to Brynhyfryd Library on its 60th birthday today. Penblwydd hapus.
*There’ll be no blogs for the next two weeks as I’m on annual leave. My next blog will be on August 19.
















